A. Our final charges are calculated based on the actual volume and weight of your goods. Our pricing is clear and transparent. You can request a quote from Transworld’s international relocation specialists at any time.

A. Yes, we recommend using custom wooden crates for fragile, valuable, and large glass items, such as iMacs, pianos, glass/marble dining tables, TVs, etc. The cost of the wooden crate service includes dismantling and disposal at the destination. You can request a quote from Transworld’s international relocation specialists at any time.

A. We offer a range of value-added services, including:
- Car transportation insurance
- Professional packing and moving of furniture, large items, and fragile items
- Fumigation and disinfection of wooden furniture and crates
- Basic furniture cleaning, dismantling, and disposal
- Hoisting services
- Extra charges for remote areas
- Additional fees that may arise during the move: stair fees, long carry fees, etc.
- Storage services (at the origin and/or destination)

A. Payments can be made through Bank of China, online banking transfers, or by check.

A. For large and fragile items that cannot be packed into boxes, our professional team will come to your home on the packing day and ensure that your belongings are properly packed.

A. Yes, there is a weight limit of 25 kg per box to comply with import regulations.

A. Once the ReloBox™ is full, any extra boxes and items will be shipped and delivered using other transportation methods. For details, please contact our international relocation specialists.

A. Absolutely! You can track the progress of your shipment anytime, anywhere using our order tracker. [Track your order]

A. We will handle both export and import customs clearance to ensure your goods pass through customs smoothly.

A. All services worldwide prohibit the shipping of food, meat, and meat products, including fresh food, ham, and Chinese or Western medicine.

A. Generally, wooden furniture bought from stores has already been treated, but some countries, like Australia and Canada, require fumigation treatment and a fumigation certificate for such items. If the certificate is not provided, the goods may be detained at customs, and additional fees may apply, or the goods may be denied entry.

A. You can [click here to download the required documents].

A. You can arrange to purchase insurance through us. The overseas relocation shipping insurance covers the entire journey of your belongings from your residence in Hong Kong to your new home overseas and is a one-time insurance.

A. 5-7 days before the expected arrival date (ETA), our destination team will contact you via email. You can also contact our international relocation specialists at any time.

A. Since customs procedures and processing times vary by country, we will contact you within 1-2 days after customs clearance to arrange delivery.